Refund policy

Returns & Exchanges Policy 

Seemed like a good idea at 2am? Ordered the wrong size? No worries - while we don’t offer returns or refunds for change-of-mind purchases, eligible merchandise can be exchanged within 30 days of receiving your order.

This policy does not affect your rights under the New Zealand Consumer Guarantees Act.

Exchanges

  • To be eligible for an exchange, your item must be:

  • Unworn and unused

  • In its original condition

  • Returned with all tags attached

  • In its original packaging/boxing

To request an exchange, please contact us at [email protected] before sending anything back. Let us know your order number, the item you would like to exchange and the replacement item or size you’re after.

Once your exchange has been approved, we’ll provide instructions for sending your item to:

C/O Apparel Co Ltd
PO Box 100046
North Shore
Auckland 0745

Please do not send items back without contacting us first, as unapproved returns may not be accepted, and note that exchanges are processed twice a week, so there can be delays. 

Customers are responsible for the cost of returning change-of-mind or incorrectly sized items to us. Once your return has been received, inspected and approved, we’ll arrange for the replacement item to be sent to you at no additional shipping cost.

Exchanges are subject to stock availability. If your preferred item or size is unavailable, we’ll contact you to discuss the available options.

Faulty, Damaged or Incorrect Items

Please check your order when it arrives. If an item is faulty, damaged in transit or not what you ordered, contact us as soon as possible at [email protected] with:

  • Your order number

  • A description of the issue

  • Clear photos showing the fault, damage or incorrect item

We’ll assess the issue and let you know what happens next. If the item needs to be returned for inspection, we’ll provide a prepaid return shipping label.

Where an item does not meet the guarantees set out under the New Zealand Consumer Guarantees Act, we’ll provide an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances. BurgerFuel will cover reasonable return and replacement shipping costs for confirmed faulty, damaged or incorrectly supplied items.

Items That Cannot Be Exchanged

We cannot accept exchanges for:

  • Items that have been worn, used, washed or damaged after delivery

  • Items without their original tags or packaging

  • Clearance or final-sale items, unless they are faulty or otherwise covered by the Consumer Guarantees Act

  • Items that cannot be resold for hygiene reasons once opened or worn

Refunds

We do not provide refunds for change-of-mind purchases, including where you ordered the wrong item, size or colour/design.

Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act.

Questions?

For exchange requests or questions about your order, contact us at: [email protected]